Cancellation and Refund Policy
Last updated: 25 July 2026
This policy explains how a seat reserved through jayamini.com may be cancelled and how a refund is processed. It forms part of our Terms and Conditions. Because we sell travel on a scheduled bus service rather than physical goods, there is nothing to return or ship back — a "return" means cancelling your reservation and releasing the seat.
Cancelling a Reservation
1. Tickets booked through jayamini.com are cancellable.
2. A cancellation request must be made at least two (2) days before the journey date shown on your ticket. Requests received after that point cannot be accepted, because the seat can no longer be resold.
3. To cancel, contact us by phone or email using the details at the bottom of this page, quoting your booking reference and the mobile number used to make the reservation. We will confirm the cancellation back to you.
Cancellation Fee
A cancellation fee of 3% of the total ticket value is retained on every cancelled booking. The balance is refunded to you.
How Refunds Are Paid
1. Refunds are returned to the original payment method used for the booking. A payment made by card through our payment gateway is refunded to the same card.
2. Where a refund cannot be returned to the original payment method, or where you ask for it to be paid differently, a refund can be arranged to a bank account on request and after verification of your identity and the booking.
3. Once we approve a cancellation, we submit the refund within two (2) working days. Card refunds are then processed by the payment gateway and your bank, and typically appear on your statement within 7 to 14 working days depending on your card issuer. Bank transfers are usually credited within 7 working days.
When a Refund Is Not Available
A refund cannot be given in the following cases:
- Cancellation requested less than two days before the journey date.
- The passenger does not board the bus at the reserved boarding point at the scheduled time (a "no-show").
- The passenger is refused boarding for failing to produce a copy of the ticket and a valid identity document, as required by our Terms and Conditions.
- The journey has already commenced, including where a passenger alights before the destination shown on the ticket.
If We Cancel the Service
If a bus is cancelled by us, or the departure is delayed to the point that the journey is no longer of use to you, you may choose either a transfer to another available service on a later date at no extra charge, or a full refund of the ticket value with no cancellation fee deducted. This applies to cancellations within our control. Disruption caused by events beyond our control — weather, road closures, civil disturbance, strikes or an accident — will be handled on the same basis wherever we reasonably can.
Incorrect or Duplicate Bookings
If you are charged more than once for the same reservation, or a payment is deducted but no booking confirmation is issued, contact us with the payment reference. Once verified, the full amount charged in error is refunded with no cancellation fee deducted.
Contact Us
To cancel a booking or ask about a refund, please contact us:
Jayamini Transport Service
152/A/1, Lama Niwasa Paara,
Bodhiraja Mawatha,
Hingura-ara,
Embilipitiya,
Sri Lanka.
Phone: +94 71 751 0700
Email: [email protected]
Grievances and claims relating to a journey should be reported to our support team within 10 days of your travel date.